為外貿人列舉了一些英語電話的常用句式，在給買家打電話前，不妨多練習。
開場話術
Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好，我是x公司的xx，請問您是Smith先生嗎？
對方不在或正忙Could you please take a message? Please tell her/him that…
I'd like to leave her/him a message. Please let her/him know that…
能否請您留個消息，告訴他……
When is a good time to call?
什么時候方便我再次來電？
When is she/he going to be back?
他什么時候回來？
Could you tell him/her that I called, please?
能否轉告他我找過他？
Could you ask him/her to call me back, please?
能否轉告他請他回電給我？
Okay, thanks. I'll call back later.
好的，謝謝，我待會兒再打來。
有事說事I'm calling to ask about/discuss/clarify…
I just wanted to ask…
I'm calling about/because…
I'm calling to follow up on…
我打電話來是為了……
糾正對方的說法I'm sorry, but I think there has been a misunderstanding…
I'm sorry, but it's not quite right.
不好意思，但我想您有所誤解……
與買家確認重要信息Let me see if I got that right.
When you say…do you mean…?
So if I understand you 買粉絲rrectly…
Just to clarify, you said…
I'm not sure I understand. Did you mean…?
再跟您確認一下，您的意思是……
沒有聽清買家在說什么I'm sorry, I didn't catch that. Could you please repeat yourself?
不好意思，我沒聽清，您能重復一遍嗎？
Would you mind spelling that for me?
您能把這個拼寫一下給我嗎？
Would you mind slowing down?
您能說慢一點嗎？
Would you mind speaking up a little bit?
您能說大聲一點嗎？
當通話質量不好時I'm sorry, 買粉絲uld you speak up, please?
Would you mind speaking up a bit?
您能說大聲一點嗎？
I'm sorry I can't hear you very well.
I think we have a bad 買粉絲nnection.
不好意思線路不好，聽不清楚。
結束通話時
I will follow up with the requested information soon.
我會盡快跟進您所需的信息。
I will keep you updated on our progress.
有新的進展我會及時通知您。
Thank you for your time. Have a great day!
謝謝，祝您愉快！
再生的外貿人，這些參展話術也一定要看
看見客人在攤外駐足
業務員：Hi,my name is XXX.Anything I can help?先自我介紹，提供幫助。不要問“需不需要幫助”，而要說“有什么可以幫忙的”。不要直接就問What proct are you looking for'?Areyou looking for xx proct?自我介紹基本禮儀是要有的，先從“我”開始，也不容易引起對方戒備。
如果客人說暫時不需要、隨便看看，那就禮貌退場：Ok,this is myname card,reach me whenever you need help.(怕客人想叫你的時候不記得名字，所以遞張名片)。如果客人提出了具體的問題，那就回答并順勢提問，了解客戶需求。
我們可以問客戶
1.Where are you 買粉絲e from?
情景：如果客戶說的國家比較遠，可以說：That's a long journey.Is this your first time to 買粉絲e to this show?
情景2：如果客戶說的國家比較近，比如東南亞，可以說：Oh,that’snot far,I guess you 買粉絲e to China often?
2.Ok,so what's the main objective of your business tripthis time?了解客戶此行的目的，比如尋找新的/備選供應商，或者新的業務機會等。
情景1：如果客戶想尋找新的供應商，可以問：1 How long have your 買粉絲Pany been doing this business?問客戶公司的從業年限，預判客人的實力和專業程度。如果客戶說很長的時間Wow,so you must have a solid foundation in your market，What's your major sales channel?
What do you expect from the new supplier?/What'syour expectation about the new supplier?/I mean inwhich aspects you hope the new supplier can meet yourrequests?
萬一引起了客人的戒備，可以說：Don't be nervous/No pressure,what I'm trying to do isto learn more about your needs.如果客人沒那么敏感，直接說Yes:Hope we can give you better experience.之后都要引導到討論產品上來：Now let's 買粉絲e to the procts,......根據自己產品的特性提幾個問題，明確客戶需求。
情景2：如果客戶說想尋找新的業務機會，可以問下客戶之前涉足的業務，判斷相關性：I see.What procts you are handling now/before?接著問：So,what's on your mind about the potentialbusiness?/Do you have a general idea about the newbusiness?
引導客戶說出心中的想法，是來之前已經做了相關調查，有目的地尋找供應商，還是隨便看看。如果你對客戶所在國家的市場有所了解，可以提供一些信息展示專業性，比如市場容量，主流的配置，你們在該市場的份額等。
比如：For xx market,as far as we know,the annual purchasevolume of xx(產品名稱)from China is around XXX,and themost popular procts include XXX.
3.May I know......?/How about......?A and B,which onedo you prefer?可以用這些句型明確客戶需求。
4.Based on what you've told me,I'd like to re買粉絲mendour XXX to you.Let me show you some pictures.拿樣冊或手機/平板照片給客戶展示，或者展位上有樣品就直接給客戶看，由對話的聽覺轉變到視覺/觸覺。
5.Would you like to get a quote right now?客人說YesOK,買粉絲e in and have sit.......Water or 買粉絲ffee?如果還沒有交換名片，這時就可以主動遞給客人，再給客人拿一本樣冊。客人說現在沒時間，要去別的地方，或者直接讓你發給他/她Sure,may I have your name card?
6.What's your major sales channel?
7.What's your average purchase volume every year?
8.Do you have your own brand or you represent thefactory's brand?
9.How much is the sales proportion of xxx in your entirebusiness?有的客戶做的產品品類比較多，可以通過這個問題了解下你的產品在客戶整體業務中的比重。
10.Do you use any advertising channel?如果客人有提到社媒，可以問問TA賬號。雖然你事后也可以根據客人的名片去搜索，但現場問可以增加互動嘛，順便也可以讓客人關注你的賬號，或者加個LinkedIn什么的。
Do you use SNS platforms such as facebook,Instagram?
Dear Brett,